Country of Origin: United Kingdom
I know nothing about air conditioner units, but thought I might try a forum to get some advice.
In June I noticed that my air con wasn't working, so I took it to a Renault dealer who informed me that there was no gas left in the unit and would have to pay ÃÂ£70 to have it refilled.
When I questioned whether this should be covered under the warranty, I was told no as it was serviceable.
Surely in 2 years I would not have used up all the gas in the unit??
6 weeks later, no air con again, so once again I went back to Renault who now inform me that there is a hole in the air con/radiator and its going to cost ÃÂ£600 to replace!!! When I argued it was still under warranty, I was informed it was a serviceable part and the warranty didn't cover it. "It's like having a tyre replaced after a puncture or a broken windscreen" I was told.
Having found a local garage to do it for much less, and using the part ordered from Renault - took 6 weeks to arrive - I have just been to collect my car and inspected the unit with the so called "hole" there wasn't one!! The mechanic informed me that it was just leaking gas.
Has anyone/or know of someone that has had this issue?
My next step is to take the part to Renault and ask them to show me where the " hole" is!
What do you think?
Any offers of advice would be greatly appreciated.
The refrigerant gas doesn't get consumed in operation. The only way it goes away is if it leaks out. If there aren't any leaks, the original charge can last the life of the car.
The condenser must have a hole somewhere. If it's due to damage from road debris, that would not be under warranty. If a manufacturing defect, that would be under warranty. But since you had a third-party shop work on it instead of the dealer, the warranty would not apply to that repair now anyway. At least that is how it works in the USA.
The dealer did a pisspoor "repair" the first time you took it in. No way should a shop add refrigerant like that - especially on a prictically-new car - and not look for/find the leak. In other words - they KNEW there was a leak, and they ignored that there was a leak. I think they were negligent, even if a stone did hit the condenser.
They had a responsibility to find out why the refrigerant leaked, and maybe went against regulations by simply re-filling.
Cheers for this.
I'm taking the old unit to a Renault dealer this morning to get them to show me where the hole is.
The new part is a genuine Renault part and as such will be covered under the warranty.
I will let you know the outcome.
Update on the Renault Aircon/Radiator.
Took the old part to be inspected. It took them 10 minutes to find it and that was under an UV light!
There was a minute hole which showed where the gas was leaking, this I presumed was the famous "hole"
I have been told that the machine used to fill this part with gas does an automatic check as it's filling, to check for any leaks.
The guy in charge informed me that the dealer could be fined ÃÂ£10,000 if they allowed the process to take place and leave me with a leaking part.
My complaint is still "WHY HAS A 2 YEAR OLD CAR RUN OUT OF GAS?"
Next step I ma having the part independently checked, and may check with my breakdown provider if this is a normal occurrence.
Thanks for the advice.
There are a couple of reasons it could be leaking....
Reason number one is physical damage....it could have been struck by road debris such as a rock, and that caused it to start leaking....probably not covered under warranty. If this is the case the damage would be on the "road facing" (front) side of the condenser in an area where it isn't shielded from debris, such as directly behind the grille. If the leak is anywhere else then the leak falls under cause number two....
Reason number two would be because of a manufacturing defect. Faulty part from the factory. Should definitely be covered under warranty.
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